Shipping & delivery

Shipping & delivery

Carefully delivered, clearly arranged.

At Metic Move, we believe it's important that your order is delivered safely, carefully, and with clear communication. On this page, you can read how shipping and delivery work with us.

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Delivery process
🛒
Order placed After your order, you will receive a confirmation by email.
📦
Careful processing Your order will be checked and prepared for shipment.
🚚
Transport Once the order is on its way, you will receive additional delivery information where possible.
✓
Receipt Carefully check the packaging and product upon receipt.
Tip upon receipt Keep the packaging until you are sure everything is complete and in order.

How does delivery work?

We like to keep the process clear. Below are the most important steps from order to receipt.

1

Ordering

You place your order via our webshop and receive a confirmation by email.

2

Processing

We check your order and ensure the product is prepared for shipment.

3

Packaging

The product is carefully packaged so that it can be transported as safely as possible.

4

Shipping

When the order is shipped, you will receive more information about the delivery where possible.

5

Receiving

Upon receipt, check that the packaging, parts, and accessories are complete and undamaged.

Important delivery information

The exact delivery information may vary per order. During the ordering process, you will see the available options.

⏱

Delivery time

The current delivery time will be stated where possible during the ordering process or in the communication surrounding your order.

€

Shipping costs

Any shipping costs will be clearly displayed during checkout before you place your order.

📦

Large products

A mobility scooter is a valuable product. Therefore, we pay extra attention to packaging and transport.

Check your order upon receipt.

We recommend checking your order immediately upon receipt. This way, we can help faster if something is wrong or if there is visible damage.

✓
Check the packaging See if the packaging is visibly damaged before unpacking the product.
✓
Take photos of damage Do you see damage? Take clear photos of the packaging and the product.
✓
Check the contents Check that the product, accessories, charger, and manual are present.
✓
Contact us Do you have a problem? Email us as soon as possible with clear information.

Question about your delivery?

Do you have a question about shipping, receipt, packaging, or an unclear delivery? Feel free to send us a message. If possible, include your name and order number.

We ensure clear delivery.

From order to receipt: we want you to know what to expect. Do you have any questions? Our support team is happy to help you.

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