Returns & refunds
Review calmly, return clearly.
We want you to be satisfied with your purchase. Do you want to return a product? On this page, you can read how to submit a return request and how refunds work.
How do returns work?
To process your return as smoothly as possible, we ask you to follow these steps.
Contact us
Send an email to support@meticmove.be, stating your name, order number, and reason for return.
Wait for instructions
We will send you further information on how the product can be returned safely and correctly.
Pack carefully
Pack the product completely and securely. Preferably use the original packaging.
Inspection & refund
Upon receipt, we will inspect the product and process the refund according to the terms.
Return conditions
A mobility scooter is a large and valuable product. Therefore, it is important that a return is carefully registered, packed, and returned complete.
Complete product
The product must be returned complete, including accessories, charger, batteries, manual, and included parts.
Good condition
The product must be in good condition. Obvious signs of use, missing parts, or damage due to misuse may be deducted.
Register return in advance
Always register your return first via support@meticmove.be. This way, we can provide you with the correct return instructions.
Photos if needed
In case of damage, defects, or transport issues, we ask you to send clear photos or videos.
When will you receive your refund?
After your return request and receipt of the returned product, we will check if the product is complete and in good condition. After that, we will process the refund via the original payment method.
Received a damaged or wrong product?
Please contact us as soon as possible via email. Send clear photos of the packaging, the product, and your order details. We will then work together to find a suitable solution.
Do you want to request a return?
Email us with your name, order number, and reason for return. We will then assist you with the correct return instructions.