Service & Support

Service & support

Need help? We're here.

A mobility scooter is important in daily life. That's why we're happy to help you with questions about use, maintenance, service, and after-sales support.

Request Service Call 0485 811 813
Support dashboard
Step-by-step support Email us with a clear description of your question. We will then help you with the correct next steps.
Product use Questions about operation, charging, or daily use.
Service request Support for problems or uncertainties.
Maintenance Tips to keep your mobility scooter neat and safe.
After purchase Even after receipt, we remain available for help.
Faster help If you have a service request, include clear photos or videos if possible.

First check for a problem

Is your mobility scooter not working as expected? First check these points before submitting a service request.

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Battery

Check if the battery is sufficiently charged and correctly inserted.

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Connections

Check that cables, plugs, and connections are securely fastened.

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Manual

Consult the manual for basic checks, operation, and safety instructions.

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Photo or video

If possible, take clear images of the problem so we can help faster.

Submit a service request

To handle your request properly, we need clear information. This way we can understand what's going on faster.

Always state your name, order number when available, and a clear description of your question or problem.
1

Send your details

State your name, contact details, and order number if you have one.

2

Describe the problem

Clearly explain what is happening, when the problem started, and what you have already checked.

3

Add photos or videos

Images help us to assess the situation faster and better.

4

Await our instructions

We will review your request and then send you the correct next steps.

Maintenance for daily confidence.

Good maintenance helps to keep your mobility scooter pleasant, safe, and reliable to use. Regularly check the most important parts and store the product carefully.

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Charge battery properly Use the included charger and charge in a dry, safe environment.
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Check tires and wheels Regularly check that the tires, wheels, and visible parts are in good condition.
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Keep clean and dry Preferably store the mobility scooter in a dry place and avoid prolonged exposure to moisture.
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Test brakes and controls Before use, check that the controls and brakes respond normally.

Safe use

Always use your mobility scooter according to the manual and adapt your speed to the environment.

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Be careful in wet weather

Drive carefully in rain, slippery conditions, or poor visibility.

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Careful on inclines

Drive calmly on inclines and avoid sudden movements or sharp turns.

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Stay visible

Ensure that lighting and reflective parts remain visible and clean.

Need a service request or support?

Send us an email with your question, order number when available, and clear photos or videos if necessary. You can also reach us by phone.

We are happy to help you.

Do you have a question about use, maintenance, or after-sales service? Contact Metic Move.

Request Service Call 0485 811 813