1. Who are we?

This privacy policy applies to the website and services of Metic Move. When you use our website, place an order, or contact us, we may process personal data.

2. What personal data do we process?

We only process data necessary for our webshop, customer service, delivery, administration, and improvement of our services.

• Name and contact details, such as email address and phone number.
• Billing and delivery details, such as address and order information.
• Payment and transaction details, as far as necessary to process your order.
• Messages you send to us via email or contact forms.
• Technical data, such as IP address, browser information, and website usage.

3. Why do we use your data?

We use personal data for clear and necessary purposes related to our webshop and our customer service.

• To process orders and deliver products.
• To correctly handle payments, invoices, and administration.
• To contact you about your order, delivery, or service request.
• To handle returns, service requests, and customer support.
• To improve our website, communication, and customer service.
• To comply with legal obligations.

4. With whom do we share data?

We do not sell your personal data. We only share data when necessary for our services, legal obligations, or the technical operation of our webshop.

• Payment providers for processing payments.
• Shipping and logistics partners for order delivery.
• Webshop, hosting, and IT service providers for website operation.
• Administrative service providers for accounting and legal administration.
• Government agencies when we are legally obliged to share data.

5. How long do we retain data?

We do not retain personal data longer than necessary for the purpose for which it was collected, unless we are legally obliged to retain data for a longer period.

• Order and invoice data are retained as long as necessary for administration and legal obligations.
• Contact and service messages are retained as long as necessary to properly handle your request.
• Technical data is retained as long as necessary for security, analysis, and website operation.

6. Cookies and similar technologies

Our website may use cookies and similar technologies. Cookies help the website function properly, enable shopping cart features, analyze visitor behavior, and improve the user experience.

• Necessary cookies for the operation of the webshop.
• Functional cookies to support preferences and website features.
• Analytical cookies to understand how visitors use the website.
• Marketing cookies when used via our webshop or linked services.

You can manage or delete cookies via your browser settings. Some website functions may work less effectively if necessary cookies are blocked.

7. Your privacy rights

You have several rights regarding your personal data. You can contact us to exercise these rights.

8. Contact about privacy

Do you have questions about this privacy policy or would you like to exercise your privacy rights? Please contact us via:

9. Changes to this privacy policy

We may amend this privacy policy when our services, website, legal obligations or data processing activities change. The most recent version will always be available on this page.